Shipping policy

At Armour by Judi, we want receiving your jewellery to feel just as effortless as shopping for it.

This Shipping Policy explains how we process, ship and deliver orders placed through https://www.armourbyjudi.co.za/.

1. Shipping Rates

We currently offer delivery within South Africa at the following rates:

Order Value	To Locker	To Door
Below R749	R69	R89
R749+	FREE	FREE

The free-shipping threshold is calculated based on the value of eligible products in your order after applicable discounts and before shipping charges, unless otherwise stated during a promotion.

If your order qualifies for free shipping, the applicable shipping charge will be removed during checkout.

2. Order Processing

We aim to make getting your Armour pieces to you as quick and effortless as possible.

All orders are processed within 24 hours of being placed.

Orders are processed after payment has been successfully received and verified.

Orders placed on weekends or South African public holidays will be processed within 24 hours of the next applicable business day.

During periods of exceptionally high order volume, such as Black Friday, major promotions or new collection launches, processing times may occasionally be extended. Where this occurs, we will communicate any significant delays to affected customers.

3. Delivery Times

Once your order has been processed and dispatched, delivery generally takes:

1–5 business days, depending on the courier and delivery destination.

Delivery times are estimates and may vary due to factors outside our reasonable control, including courier network delays, public holidays, adverse weather, strikes, remote-area deliveries and periods of high parcel volume.

Please note that the 1–5 business day delivery period begins once your order has been dispatched, not when the order is placed.

4. Tracking and Delivery Updates

All order and delivery updates will be sent to the email address provided at checkout.

Once your order has been dispatched, you will receive an email containing your tracking information where tracking is available.

You can use the tracking details provided to monitor the progress of your delivery through the relevant courier.

Please ensure that the email address provided when placing your order is accurate and accessible.

If you have not received your tracking information or have questions about the status of your delivery, please contact us at: sales@armourbyjudi.co.za

5. Delivery Areas

We currently deliver to addresses within South Africa.

Certain remote or difficult-to-access areas may be subject to additional delivery time and/or surcharges or courier restrictions.

If a courier is unable to deliver to the address provided, we may contact you to arrange an alternative delivery option.

International shipping is not currently offered unless expressly stated otherwise on the Website.

6. Delivery Address

Please ensure that your delivery address and contact details are accurate and complete when placing your order.

This includes:

recipient name;
street address;
suburb;
city/town;
postal code;
telephone number; and
any relevant access or delivery instructions.

If you realise that you have entered an incorrect delivery address, please contact us as soon as possible at: sales@armourbyjudi.co.za

We will do our best to assist before your order is dispatched. However, we cannot guarantee that an address can be changed once your parcel has entered the courier network.

Where an incorrect or incomplete address results in additional delivery costs, these may be payable by the customer to the extent permitted by applicable law.

7. Failed Delivery Attempts

If a courier attempts delivery and nobody is available to receive the parcel, the courier may make a further delivery attempt or contact you to arrange delivery, depending on the courier's procedures.

If a parcel is returned to Armour by Judi because:

the delivery address was incorrect or incomplete;
the recipient could not be reached;
delivery attempts were unsuccessful; or
the parcel was not collected where collection was required,

we will contact you to arrange the next steps.

Additional delivery charges may apply where the failed delivery resulted from information or circumstances attributable to the customer, subject to applicable law.

8. Delivery Delays

We work with third-party courier providers and cannot guarantee that every delivery will arrive within the estimated timeframe.

Delivery may take longer than expected due to circumstances including:

high parcel volumes;
public holidays;
adverse weather;
road closures;
strikes or industrial action;
courier operational disruptions;
remote-area delivery constraints;
incorrect or incomplete address information; or
other circumstances outside our reasonable control.

If your parcel appears to be delayed beyond the expected delivery timeframe, please contact us at sales@armourbyjudi.co.za and we will assist in following up with the relevant courier.

Nothing in this section limits any rights you may have under applicable South African law.

9. Lost or Damaged Parcels

If your parcel appears to have been lost or arrives damaged, please contact us as soon as reasonably possible.

For damaged parcels, please retain the original packaging and, where possible, take clear photographs of:

the outer packaging;
any visible damage;
the jewellery packaging; and
the jewellery itself.

This information may assist us when investigating the matter with the courier.

We will work with the relevant courier and take reasonable steps to resolve delivery issues.

Nothing in this section limits your rights in respect of defective goods or other rights available to you under applicable law.

10. Delivery and Risk

We remain responsible for the goods until delivery takes place, subject to applicable law.

Goods should be delivered to the address provided during checkout.

Once delivery has been completed to the nominated address or recipient, responsibility for the goods passes in accordance with applicable law and the circumstances of the delivery.

11. Orders That Cannot Be Fulfilled

Although we make reasonable efforts to maintain accurate stock information, there may occasionally be circumstances where a product becomes unavailable after an order has been placed.

If we are unable to fulfil an order, we will notify you as soon as reasonably practicable and provide an appropriate remedy in accordance with applicable law.

Where applicable, payments received for goods that cannot be supplied will be refunded in accordance with the relevant legal requirements.

12. Public Holidays and Peak Periods

Orders placed on weekends and South African public holidays will be processed within 24 hours of the next applicable business day.

During periods of exceptionally high order volume, including Black Friday, Cyber Monday, festive-season promotions and major Armour by Judi launches, processing and delivery may take longer than usual.

Where we anticipate significant delays, we will endeavour to communicate the relevant timeframe on the Website or through the applicable promotion.

13. Returns and Refunds

Our returns and refund procedures are governed by our Returns & Refunds Policy.

If you need assistance with a return, please contact: returns@armourbyjudi.co.za

For order or delivery enquiries: sales@armourbyjudi.co.za

You can also contact us via WhatsApp at: 065 758 3508

Nothing in this Shipping Policy limits any consumer rights available to you under South African law.

14. Free Shipping Promotions

From time to time, Armour by Judi may offer promotional shipping rates or free delivery on orders below the standard free-shipping threshold.

Where a promotional shipping offer applies, the specific terms displayed with the promotion will apply.

Unless expressly stated otherwise, promotional shipping offers cannot be combined with other shipping promotions.

15. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our delivery services, courier partners, shipping rates, operating procedures or applicable legal requirements.

The latest version will always be published on this page together with the relevant “Last updated” date.